ResumeStudents in the summer school Rethinking Healthcare studied and analysed the reason why feeding robots were not used to the extent intended. The students did fieldwork, interviewed staff, tested the robot and analysed different aspects of using the robot.
ResultThrough cultural analyses and the Service Blueprint method, the students presented an idea catalogue and an alternative user experience to the welfare department in Hillerød Municipality.
As part of a national strategy, Hillerød Municipality has bought four feeding bots meant to help people suffering from conditions such as ALS or cerebral palsy eat dinner without help. It is a small group of people; however, if we include the number of senior citizens in Hillerød Municipality who experience motor function difficulties in the upper limbs, the overall population of target users is a lot bigger and will grow in the near future. The challenge is to find potential users, though. We have performed various screenings and matching. But nobody seems to want to use the robots.
As in many other societies, the ageing population in Denmark is growing, which results in more people needing care. In order to continue providing quality care, we must look at new approaches. Welfare technology and rehabilitation are such examples. Hillerød Municipality helps 1,500 elderly citizens in their own home. As part of the Danish Welfare model, elderly and weak citizens have a right to physical training, practical help (cleaning) and nursing in their home.
When elderly citizens are unable to take care of themselves in their own home, they are offered a place in a care home. The overall approach is called the active living approach. The goal is to provide support and training, enabling the citizen to remain self-sufficient for as long as possible.